Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hi@brandingstore.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@brandingstore.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@brandingstore.in.

Last updated: 26-12-2025

This Return & Refund Policy applies to all purchases made on https://brandingstore.in/, operated under Shining DOOH LLP and Shine Ads N Events.

By placing an order on our website, you agree to the terms outlined below.

1. General Policy

• All sales are subject to this Return & Refund Policy.

• Refunds or returns are processed only as per the conditions mentioned below.

• Any exceptions will be at the sole discretion of Branding Store.

2. Physical Products (Branding Materials)

Eligible for Return

Returns are accepted only if:

• The product is damaged during delivery, or

• The product is defective, or

• The wrong product was delivered

Return Conditions

• Return requests must be raised within 48 hours of delivery.

• Product must be unused, uninstalled, and in original packaging.

• Unboxing video or clear images may be required for verification.

• After inspection and approval, replacement or refund will be processed.

Not Eligible for Return

• Customized or made-to-order products

• Products damaged due to improper use or handling

• Normal wear and tear

3. Advertising & Service Bookings

Refund Eligibility

• Refunds are applicable only before ad placement or service execution begins.

• Once ad placement, campaign execution, or service initiation has started, no cancellation or refund is permitted.

Refund Deductions

• In eligible refund cases, platform charges and payment gateway/transaction fees (4%–6%) will be deducted from the total amount.

• Any government permit charges, processing fees, or third-party costs already incurred are non-refundable.

4. Theatre Advertising Specific Refunds

• Theatre ad bookings follow strict timelines and partner policies.

• Refunds are not applicable once:

  • Ad placement is initiated, or

  • Theatre slots are blocked, or

  • Content is submitted for screening or censor process.

5. Government Permission Charges

• For outdoor activities, government permission is mandatory.

• If permits are initiated or approved, related charges are non-refundable.

• If actual permit costs exceed standard charges, the additional amount must be borne by the customer.

6. Refund Processing Time

• Approved refunds will be processed within 7–10 working days.

• Refunds will be credited to the original payment method used at checkout.

• Processing time may vary depending on the bank or payment gateway.

7. Order Cancellations

• Orders can be cancelled only before dispatch (for products) or before service execution (for advertising services).

• Cancellation requests after this stage will not be accepted.

8. Non-Refundable Items & Services

• Custom branding designs

• Production or creative charges

• Ad film creation and content designing

• Government permit charges

• Services already delivered or initiated

9. Contact for Returns & Refunds

To request a return or refund, contact us with your order details:

📧 Email: hi@brandingstore.in
📞 Phone: +91 99128 21212

10. Policy Updates

Branding Store reserves the right to modify this Return & Refund Policy at any time.
Changes will be effective immediately upon posting on the website.